FAQs – PANDAPRANK

1. When you place an order through the platform, it is deemed that you have entrusted the customization service provider to purchase the original brand products for you and provide customization services according to the customization plan you choose.

2. The price displayed on the customized product purchase page includes the customization service fee of the customization merchant and the cost of purchasing the original brand products on your behalf.
When washing and caring for the shoes, it is recommended to use a sponge and clean water to clean the surface of the sneakers and place them in a cool place to dry.
*(Hard-bristled brushes and chemical detergents are not recommended to avoid fading the paint)

Yes! The paint is crack, water resistant and 100% wearable, however damage can be caused through misuse.
Yes! We will occasionally offer personalized customization services. Sign up our newsletter, don't miss it!

All our products are made to order, our turnaround time can be up to 7 days.
Delivery time (US)
- West Coast: Around 7-8 Days
- East Coast: Around 9-12 Days
- Central: Around 9-10 Days
Delivery Time (International)
Up to 10 days
If you are looking to place an order with us, but need them for a specific date, please get in touch with us via email or Instagram DM to discuss. for more information please check Shipping Policy
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all orders. Go shop your sneakers now!
Yes we do! Check out our Shipping Options Page for more information on worldwide shipping.

As all of our customs are made to order, we do not offer refunds or exchanges so please be sure of your size before placing an order.

Please enquire for more information about our Refund policy.

Products