PandaPrank is the owner of the following well-known trademarks for footwear and creativity, all of which are protected by international registrations:
Products
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1. When you place an order through the platform, it is deemed that you have entrusted the customization service provider to purchase the original brand products for you and provide customization services according to the customization plan you choose.
2. The price displayed on the customized product purchase page includes the customization service fee of the customization merchant and the cost of purchasing the original brand products on your behalf. -
When washing and caring for the shoes, it is recommended to use a sponge and clean water to clean the surface of the sneakers and place them in a cool place to dry.
*(Hard-bristled brushes and chemical detergents are not recommended to avoid fading the paint)
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Yes! The paint is crack, water resistant and 100% wearable, however damage can be caused through misuse.
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Yes! We will occasionally offer personalized customization services. Sign up our newsletter, don't miss it!
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We do not normally accept order cancellations or changes once an order has been processed.
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All our shoes tag are made with water bottle cap that collected from PandaPrank 'PICK UP ACTION' team in Himalayas.
Shipping & Delivery
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All our products are made to order, our turnaround time can be up to 7 days.
Standard Shipping: $0.00 (Free)
Order Arrival: 7-16 business days, depending on location
Free standard shipping on all orders
Express Shipping: $50.00
Order Arrival: 4-7 business days
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Standard Shipping: $0.00 (Free)
Order Arrival: 7-12 business days, depending on location
Free standard shipping on all orders
Express Shipping: $50.00
Order Arrival: 3-5 business days
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for all orders. Go shop your sneakers now!
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Yes we do! Check out our Shipping Options Page for more information on worldwide shipping.
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Due to an influx of orders, you may experience shipping delays.
Force Majeure: Unforeseen circumstances may occasionally cause shipping delays, such as customs inspections, adverse weather, flight delays, or carrier issues like package loss. While rare, these events are beyond our control.
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Don't be worried if your tracking number says that it has no information yet: it can take at least 72 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.
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When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
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We ship our packages via PandaPrank shipping agency and UPS, Fedex, USPS or Canada Post.
Returns & Refunds
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As all of our customs are made to order, we do not offer refunds or exchanges so please be sure of your size before placing an order.
Please enquire for more information about our Refund policy.
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PandaPrank wants you to be happy with your purchase. But everything is hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Please be sure of your size before placing an order with us. So be sure to have a live chat with us first.
Please enquire for more information about our Refund policy.
Billing & Order
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The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.
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Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
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Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.
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Unfortunately no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team and they'll be happy to provide you with your order information.
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Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.
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If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.
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We're sorry for the inconvenience. We're currently working with PayPal to make some process updates, but in the meantime foreign transaction fees may still apply.
Website
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If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.
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If you have forgotten your password be sure to enter the email address you used to set up your account.
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Visa, Credit Card and Payal
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Yes! The PandaPrank rewards program is located in the lower left corner. Points reward redemption coupons range from 5% to 20% and can be redeemed online.
General
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We very rarely have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We have used promo codes in the past, but have no active codes available at the moment. We also have no place to enter a code during our checkout process.Some of our previous codes have popped up on user-submitted coupon sites. Sadly, we cannot honor expired promotions but we highly recommend signing up for email as the best way to stay up-to-date on any upcoming offers.
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PandaPrank is a privately owned and operated company within Asia and there are no opportunities for franchise or wholesale. However if you are interested in opening a PandaPrank store outside Asia, please send us international inquiries.
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Members of the media can contact our Public Relations department at info@pandaprank.com
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PandaPrank is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform the root causes of environmental, animal protection and human rights issues. Although we strive to help as many organizations as possible, we currently don’t have the capacity to fund sponsorships, scholarships or personal fundraising initiatives.
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Want to work with us? Send us a message via info@pandaprank.com
PandaPrank pursues a policy of careful monitoring of the market and taking strong action against any imitation of its designs and trademarks in order to protect its reputation and meet the expectations of its customers. PandaPrank hereby informs that PandaPrank products offered by official authorized retailers are not considered original products. Therefore, please beware of counterfeits and goods sold through unauthorized channels, and also pay attention to the following rules (although not absolute).
Here are some indicators that, combined with the experience of our analysts and the opinions of our customers, help us understand whether a website may be compromised or part of a legitimate operation. It is unlikely that a website will have all of these indicators at the same time, but it is usually a combination of several indicators. Sometimes there may be only one. It is almost impossible for a fake website to not have any of these indicators or some variation of them. This is by no means an exhaustive list, and we always recommend that visitors to the website use their best judgment and stop and think when something on the website does not look right.
Inconsistency
Typically, a particular sneaker brand will have a website (.com/or.us/.it/.co.uk/.de) that sells items that belong only to that sneaker brand and uses an email address like this. Fake websites often fail to follow the above pattern and will often have the following inconsistencies:
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On legitimate websites, the domain name and the products advertised for sale are usually consistent:
a. A domain called BESTPIZAPlace.com that claims to sell running shoes is likely a fake website
b. A website that looks and feels like a legitimate sneaker brand website (including brand name, products, and logos) but does not have any mention of the sneaker brand in the domain name is likely illegal
c. A website that contains a well-known brand in the domain name but claims to sell products from multiple competing brands is likely a fake website
d. The website sells multiple competing brands -
These fake websites are often created in a hurry, without attention to detail, by scraping and copying text and images from other websites. Be sure to review the Terms and Conditions, Terms of Use, About Us sections, and compare any names or email addresses to the domain and business name that may appear on the homepage.
Indicators that website information is not legitimate:
a. Company name includes different brand names
b. No company name
c. No official contact information
D. Email addresses using generic providers such as gmail, yahoo, hotmail, etc.
e. Email addresses do not seem to be consistent with the website (the website sells Brand A, but the email address is contact@BrandB.com)
f. Terms and Conditions are written in a different language than the rest of the website
g. Very obvious grammatical or spelling errors and other language issues
h. Missing sections containing Terms and Conditions/Terms of Use/Privacy Statement/About Us. -
Any serious company will invest in the way it presents its brand online and will invite legitimate vendors to adhere to certain standards. A website with very poor quality is unlikely to sell legitimate goods.
Some warning indicators include:
a. Poor quality logo. The original logo image was copied from somewhere else and just placed on the website, so the quality may be very poor. (odd shapes, low resolution, faded colors). Always check and compare with the logo on a reputable official website
b. The images showing the item for sale are low quality (odd shapes, low resolution, faded colors)
c. Only one image per item (does not show different angles of the item)
d. No option to zoom in on the image
e. Social media links on the website do not redirect to the website's associated social media page, but instead go to the social media platform homepage, or return to the same website, or do not work at all
f. The product name is wrong or the name is incomplete. Sometimes, images showing sports brand A do not have the correct name or the full name, either because the counterfeiter does not have enough information or they are trying to avoid detection by brand protection services. Always check the product name against a reputable official website
g. Openly advertising knockoffs (even if only for other brands) Sometimes counterfeiters will say they are selling knockoffs. These items are always of substandard quality. Sometimes not all brands on a site are advertised as knockoffs, but it is unlikely that the same site is selling legitimate products along with knockoffs. -
We can't set a precise threshold for how cheap is too cheap. Each company will have their own pricing guidelines and will be able to provide some advice based on those policies. What we generally say is that prices that are too low compared to reputable official websites should always raise red flags. If the price looks too good to be true and looks like the real deal, it means the item being sold is either a fake or will never be shipped to the buyer.