We always want you to be happy with your PandaPrank purchase. Just remember that we cannot accept online exclusives for return, and we cannot accept shipped returns without prior authorization through Customer Care. Because everything is hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Please be sure of your size before placing an order with us. So be sure to have a live chat with us first.

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Remember, we cannot accept returns without prior authorization
If we supply an incorrect order e.g. wrong size, wrong design we will correct our mistake. Please contact us upon receipt of your order, any exchanges will be conditional and must be returned to us unworn and in the original packaging. (Note that any refund or exchange will not include or cover the cost of return shipping)

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If you were to be issued a refund, please note that the fees will be deducted from your refund. This fee varies depending on your payment option. If you paid with a gift card, you will receive a refund to a gift card.​

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You can contact us at info@pandaprank.com. If your return is accepted, we’ll send you return instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at info@pandaprank.com.