*All custom shoe orders are shipped in boxes to maintain shoe box quality.

*Shoes are made to order, please allow up to 7 days to be completed and posted unless stated otherwise. (This does not inclued in the shipping time.)

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SHIPPING TIMES & COSTS

We ship worldwide! Please note that business days DO NOT include weekends or public holidays.

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Shipping options, rates and arrival times

Standard Shipping: $0.00 (Free)

Order Arrival: 7-8 ETA business days, depending on location

Free standard shipping on all orders

Express Shipping: $50.00

Order Arrival: 4-6 ETA business days

 

‎Force Majeure: Unforeseen circumstances may occasionally cause shipping delays, such as customs inspections, adverse weather, flight delays, or carrier issues like package loss. While rare, these events are beyond our control.

• Delivery times shown are based on normal business volume. (Does not include shoes making time)
• The shipping and handling cost for your order is based on the total weight of the order.
• Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
• For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.

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Shipping Couriers

We ship our packages via our PandaPrank shipping agency and UPS, USPS or Fedex or DHL.

Purchases will be shipped from either our Hong Kong or Los Angels distribution center.

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Shipping Exceptions and Restrictions

Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)

We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.

Packages to Alaska and Hawaii can only be shipped by express or priority, and normally arrive within 7-10 business days.

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US Military & Diplomatic Addresses

We ship to APO/FPO/DPO locations! Your order will arrive via UPS but arrival may be delayed based on location. Note that no tracking number will be provided.

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Multiple Shipping Addresses

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

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Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

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Out of Stock Items

If an item in your order is out of stock, our customer care team will be in touch to discuss a solution.

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Order Cancellation and Adjustments

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

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Common Questions

Can I enter special delivery instructions?

If you have any special delivery instructions, please select the box that says ''This is a gift'' during checkout and enter your request. If you have any questions, please contact us.

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Can I return my product if it arrives late?

we can't make any shipping time guarantees.We are also unable to offer return for items arrive late.

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Rush order fee

Rather than up to 7 days to be completed and shipped, we will guarantee your order to be made and shipped within 7 working days.This is up to 7 working days from the day you order to the day we ship. Shipping times then apply and are dependent on your location, If there is a specific date that you need your pair for (even if this is sooner than 7 working days) please email info@pandaprank.com to enquire.

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Do you offer free shipping?

We offer free standard shipping for all orders! Please note that the time frame in the table is only an estimation. As there are many uncontrollable factors in international shipping.

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What is the shipping rate?

The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country ‎(ONLY AFFECT IN EUROPE), based on the order value of your shipment.

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Do I need to pay for the Customs & Duties?

Customs and duties are the sole responsibility of the customer ‎(ONLY AFFECT IN EUROPE). As they are location dependent we cannot confirm how much these charges will be. The customer will be contacted directly by their local customs team to make payment. If this payment is not made the package will be destroyed and we will not be able to offer a refund. If you have any questions please do not hesitate to contact us.